FAQ

If you need to factory reset your amplifier to restore factory default settings, you simply need to stick a paper clip or pin into a recessed hole in the back.

Can I set a subnet mask using the Static IP network settings on the amplifier? The answer is yes! This is done using the CIDR method.

Whats the IO Port on the Connect Series amplifiers? You can wire the port to either show an amplifier health status or to act as a remote on/off point for the amplifier. See more…

How do I name Connect Series Amplifiers? This short video will walk you through the very simple steps for both amp and channel naming…

The Network Connect Series features analog inputs for routing analog audio while the Dante Connect Series also features the same analog inputs with the addition of two Dante inputs to route digital audio over a Dante Network.

In Auto mode, the AC Fault Limits provides a threshold of +/- 15 volts fluctuation. Beyond those limits, the amp will alert you to let you know that something may be happening with your power source.

You can also manually set your own Fault Limits thresholds to be higher or lower that +/- 15 AC.

By exporting your current amplifier settings, you can essentially create a backup file in a .JSON file format. If you ever wish to revert your amplifier back to previous settings, you can upload the .JSON file to your amplifier to recall those saved settings.

How Do I Lock My Amplifier TO Restrict User Access?❓

By creating a password for your Connect Series amplifier, you can restrict access to the amplifier and prevent anyone from reconfiguring the amp’s settings. An amplifier that is password protected still allows for guest access, which lets users who don’t have the password view all of the settings of the amplifier without any edit permissions.

Why Can’t I Route Dante Signal From My Device to the Connect Series Amplifier?

Chances are, your device may be set at a different sample rate than the Connect Series amplifier. Connect Series units ship with a default sample rate of 96kHz. Many other pro audio devices ship with a default sample rate of 45kHz. If these sample rates don’t match, you won’t be able to route your Dante signal.

Watch this video to see how you can fix this issue by changing the sample rate of your devices.

We’ll walk you through the difference between Connect Series Events and Faults and show some common scenarios.